Pre-sales service

In order to convey the service information accurately and efficiently, it is also divided into the information communication centre, customer satisfaction enhancement centre, customer behaviour analysis centre and product marketing promotion centre. It is able to provide you with one-stop professional services such as service network introduction, product price consultation, technical support, product complaints, service complaints, repair report and spare parts consultation and sal

In-sales service

Consultative sales: the demand for differentiated construction always exists, we will fully assist you in the optimal selection of equipment to help you achieve the optimal value of the equipment purchased. One-stop financial service: Based on the deep understanding of construction machinery products and customer needs, we work with major financial institutions to provide the best financing solutions for your business operations.

After-sales service

Year-round service: In the world, we have more than 10,000 service engineers and 8,000 specialised service vehicles, and we are determined to provide you with ‘10-minute response, 48-hour completion and 365-day year-round service.Spare parts in time: thousands of spare parts centres across five continents, nearly 4 billion yuan of professional reserve parts.

Regular lubrication

Regularly lubricate all lubrication points such as slewing bearings, slewing gears, moving arms, arm and bucket pivot points. 

Cooling System Maintenance

Check radiator, coolant levels and hoses for leaks, damage or blockages and clean or replace parts as needed.

Hydraulic System Maintenance

Check hydraulic hoses, fittings and cylinders for leaks or damage and replace or repair as needed

Check Track Tension

Regularly check and adjust track tension to prevent premature wear, improve traction and reduce the risk of derailment. 

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